Refunds Policy

PsychonautDream products are made to order. Please review the product description, size guide, color selection and shipping details before placing your order.

Change-of-mind returns and exchanges

Because each item is produced specifically for your order, we do not accept returns or exchanges for a change of mind, an incorrectly selected size or color, or a preference for a different product. This also applies to products that are otherwise unused or in their original packaging.

Damaged, defective or incorrectly produced items

If your item arrives damaged, has a manufacturing or printing defect, or you receive an item that does not match what you ordered because of a production error, contact us within 30 calendar days of delivery.

For an eligible issue, we will arrange a free replacement or refund, as appropriate. You do not need to return a damaged or defective item unless we specifically request it. Minor print-placement variations within standard production tolerances may not qualify as defects.

How to report a problem

Email support@psychonautdream.com with:

• Your order number and the email address used at checkout;
• The product name and a brief description of the problem; and
• Clear photographs showing the entire item and the damage, defect, or incorrect print. We may ask for additional photos if needed.

Contact us as soon as possible so we can review the issue with our production partner. Do not send a product back without contacting us first.

Orders that have not arrived

If your order is late or appears lost, contact support@psychonautdream.com with your order number and tracking details. We will investigate with the carrier and production partner. Depending on the circumstances, an eligible lost shipment may qualify for a replacement or refund. Please report delivery problems promptly; claims can be time-limited by the carrier and production partner. For shipments marked as delivered, we may ask you to confirm the address and check with the carrier before determining next steps.

Approved refunds and costs

Approved refunds from PsychonautDream are sent to the original payment method used at checkout. Processing time after approval varies by the payment provider and your financial institution. There is no return-shipping or restocking charge for an eligible damaged or defective item, as a return is generally not required.

Questions and applicable rights

For assistance, email support@psychonautdream.com. This policy applies to purchases made directly from psychonautdream.com and does not limit any rights you may have under applicable consumer protection laws.

Last updated: October 19, 2026.